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Warranty Service Call Request

This service is strictly for customers and clients of Harvey Norman Commercial(HNC) Division NSW/ACT.

This form is designed to give our Customer Service Team enough information to quickly locate the HNC tax invoice and lodge a Warranty Service Request with our supply partner’s service teams on your behalf.

Important Notes:

PHOTOS Required as JPEG or pdf for:

  • 1. All Electrical Goods – photo of Model / Serial Number sticker (excluding Cook Tops)
  • 2. For Furniture, taps, mixers, basins, spas, vanities
    • a. One photo of the product so we can identify it
    • b. One photo of the fault


  • 1. Please make sure videos are no longer than 10 seconds (approx. 2MB) so they can easily be emailed
  • 2. Please include up to 3 only 10 second videos on an email

This form is for up to 2 products only.

Important Information:

You will receive an emailed receipt within 5 minutes of submitting the service request form.

The email will contain a TRACKABLE receipt number and a SUMMARY of your service request.